The following information is the fine print. It will outline the details of the following policies:
1. Return and Exchanges Policy
2. Custom Designed and Custom Made Orders
3. Custom Designed Items (Client provides Artwork)
4. Custom Designed Items (AzBuild3D provides Artwork)
5. Rescheduling and Cancellation Policy
6. Shipping and Pick Up Policy for Custom Made Items
7. Pick Up and Drop off of Rental Items
8. Delivery Charges
9. Rental Package Items Damage Policy
Returns and Exchanges Not Accepted on Custom Made Items
But please contact us if you have problems with your order.
All of our items are custom made according to your original order and not able to be resold if personalization is part of the item. Personalization include names, dates, venue, design elements, etc. Artwork proof or details of the order are listed and approved by the client in the estimate and invoice process. Once the Client accepts the estimate and invoice, they agree that the personalization has been checked for spelling errors, grammar, etc. and will be produced as described in the estimate and invoice.
Custom order items such as signs, name plates, money boxes, cutting boards or any other items that we make on a custom order basis are not able to be returned once the product has been manufactured.
Custom design fees will apply if the order is cancelled at a per item cost if the artwork has been designed for the product. The custom design fee is to be determined by design time at the rate of $60 per hour and pro-rate to the nearest 10 min increment. I.e. Custom sign design fee $10 plus taxes.
If blank stock items are ordered, for example cutting boards, the client is responsible to pay for the items ordered. The clients deposit will be held to cover the cost of these items. The blank stock will be provided to the client upon request.
If the client wishes to put the project on hold, AzBuild3D will hold onto the items until they are ready to pursue the personalization of the items for up to 6 months. A storage fee of $10 per month will be charged and paid in advance by the client for up to the 6 month storage period. This will be billed upon agreement of the arrangement. If the client does not make arrangements to continue the project after the 6 month storage period, the blank stock item then becomes the property of AzBuild3D if pick up arrangements are not made within 1 week of the storage terms expiring.
Items that are custom made such as welcome signs, money boxes etc. All specified personalization design, (such as name requested) is done by AzBuild3D and is included in the price of the custom made item.
If the client wished to provide the artwork for a custom made item, AzBuild3D will do their best to work with the design for a maximum of up to 3 design hours. All artwork provided by a client must be saved in vector format and compatible with CorelDraw 2019 or older. If the clients’ design cannot be used AzBuild3D will offer the client options to select from based using the clients design as inspiration for the new designs. AzBuild3D will do this complimentary as a good faith gesture to make the project work for both parties.
In the event that AzBuild3D is not able to make the clients design work and the client is not wanting to pursue the new designs provided by AzBuild3D, AzBuild3D will issue the client a refund minus a 20% fee on the custom item. The client agrees that this is reasonable given that AzBuild3D spent quality design time and effort trying to make their project work and that no guarantees were given prior to trying to work with the artwork provided.
All custom made items will have artwork proofs provided to clients prior to production of item. Once the client selects and approves the artwork it will then be stored in the clients file and moved to the production phase.
Changes to artwork can only be made prior to production. For seating charts that have paper printed components, changes will only be accepted and made up to 5 business days in advance. For seating charts that are made out of acrylic (or acrylic like material) or wood changes will only be accepted up to 10 business days in advance.
Changes submitted after these deadlines will be incorporated as best as possible and no guarantees are made. Changes that are able to be made will be confirmed in writing to the client.
Rescheduling your event date!
We understand that we are living in some pretty unpredictable times at the moment and we want to work with you to make your event dreams come true on all levels. Please let us know as soon as possible if you are considering changing your date.
In a perfect world, all date changes must be communicated at least 60 days or more in advance of your event date. If that isn’t possible contact us ASAP, so we can work through options with you for your new date.
If you are considering changing your event or wedding date, please reach out to us to ensure that the rental package items that you have selected are available for the new dates you are considering. Once you have selected a new date, please let us know ASAP so we can move your hold to that new date. If the date you are considering is not available on our end, we will issue you a refund minus a 20% date holding fee for your original date.
For items that required shipping, a valid shipping address must be provided prior to the order being manufactured. Shipping will be calculated based on USPS Priority Mail rates, which we receive a discount on for being a small business. Shipping will the be included on your invoice and must be paid in advance along with your order.
If you are picking up custom made items, a pick up time must be arranged in advance between the hours of 11 a.m. and 6 p.m., Monday - Friday. All arrangements can be made via email, phone or text and must be confirmed by AzBuild3D prior to the pick-up window. The address for pick up will be sent via email or text so you can GPS the best route here!
Clients of Venue at the Grove receive complimentary delivery of all rental package items and custom made items as part of a partnership agreement with the Venue.
Clients from other venues in the Greater Phoenix Area must arrange with their venue a time for AzBuild3D to drop off the items at their venue. The Client is responsible to communication with AzBuild3D when AzBuild3D can drop off their items for their wedding or event AND when the items can be picked up that same day or night or the next day. The Client must provide AzBuild3D with a contact person and delivery instructions to ease with the delivery of their items.
The location of the venue will determine your delivery charge. Delivery charge starts from AzBuild3D Home Office location and is calculated based on Google Maps address and mileage of your venue.
Up to 10 mile distance = $25 delivery fee (includes delivery and pick up on same day)
Up to 20 miles distance = $50 delivery fee (includes delivery and pick up on same day)
Up to 30 mile distance = $75 delivery fee (includes delivery and pick up on same day)
Up to 40 mile distance = $100 delivery fee (includes delivery and pick up on same day)
Distance over 40 miles will be discussed prior to billing.
If rental package items must be picked up from the venue that night and the venue is out of town (beyond 40 miles from AzBuild3D Home Office) accommodations must be arranged for AzBuild3D.
If client would like to pick up and drop off all rental items themselves to and from AzBuild3D that can be arranged assuming that the rental package is not require for an event the next day. If the items are required the next day the package must be returned by 10 a.m. the morning or sooner, after the client’s event or another full rental package item fee will be charged for another day rental.
We know that accidents happen and that normal wear and tear are a part of life. A damage charge will not be incurred if the damage was accidental such as wind blows the sign over, a guest accidentally knocks the sign over, etc. We do require that the venue or event manager contact us immediately via text or email and send pictures of the damaged sign/ decor time, so we can assess if the damage is accidental or intentional. Damage must be written on the AzBuild3D drop off and pick up rental form by the venue representative responsible for the event that day or evening.
If there is obvious malicious damage done to the signs such as graffiti, letters are torn off, lewd pictures are taken with our signage, etc. a damage fee of the cost of the sign will be applied and an invoice issued to the client. The cost of the sign will be the same as if the client purchased the sign as a custom order. The client will then be able to keep the damaged sign and AzBuild3D will not take the sign back as a returned rental item in the package.
Okay so now that we have all that clear, let’s have fun and start making your custom made item, event and wedding decor dreams come true!